Privacy Policy for Remote Ally

Remote Ally (“Company,” “we,” “our,” or “us”) provides proactive security monitoring services using video surveillance, analytics, and live operator intervention. This Privacy Policy explains how we collect, use, disclose, and protect information in connection with our services.

1. Information We Collect

We may collect the following types of information:

a. Video and Audio Data

  • Live and recorded video feeds from customer-installed cameras
  • Audio recordings where two-way communication is enabled

b. Customer Information

  • Name, business name, contact details
  • Account credentials and billing information

c. Device and Usage Data

  • IP addresses, device identifiers
  • System logs and usage activity

2. How We Use Information

We use collected information to:

  • Provide real-time monitoring and security services
  • Detect, verify, and respond to security events
  • Communicate alerts and notifications
  • Improve system performance and analytics
  • Comply with legal obligations

3. Video Monitoring and Responsibility

Customers are responsible for:

  • Ensuring cameras are used in compliance with applicable laws
  • Providing proper notice of video/audio recording where required
  • Managing access to recorded footage

Remote Ally processes video data solely to deliver contracted services.

4. Sharing of Information

We may share information with:

  • Law enforcement when a verified security incident occurs
  • Service providers supporting hosting, analytics, or infrastructure
  • Authorized customer personnel

We do not sell personal information.

5. Data Storage and Security

  • Data is stored using secure, cloud-based systems
  • We implement administrative, technical, and physical safeguards
  • Access is limited to authorized personnel

6. Data Retention

We retain data only as long as necessary to:

  • Provide services
  • Meet contractual requirements
  • Comply with legal obligations

Retention periods may vary based on customer settings and agreements.

7. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access or request copies of your data
  • Request deletion or restriction of data
  • Object to certain processing activities

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

  • Right to Know: Request disclosure of the categories and specific pieces of personal information we collect, use, disclose, and share.
  • Right to Delete: Request deletion of personal information we have collected, subject to certain exceptions.
  • Right to Correct: Request correction of inaccurate personal information.
  • Right to Opt-Out of Sale/Sharing: We do not sell personal information. If we engage in “sharing” for cross-context behavioral advertising in the future, you will have the right to opt out.
  • Right to Limit Use of Sensitive Personal Information: Request limitations on how we use sensitive personal information, where applicable.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

Categories of Personal Information Collected

In the past 12 months, we may have collected the following categories:

  • Identifiers (e.g., name, email, IP address)
  • Commercial information (e.g., service subscriptions)
  • Internet or network activity (e.g., system logs, usage data)
  • Audio, electronic, or visual information (e.g., video/audio recordings)

How to Exercise Your Rights

You may submit requests by contacting us using the information below. We may need to verify your identity before processing your request.

8. Third-Party Services

Our services may rely on third-party providers (e.g., cloud hosting). These providers are required to protect data in accordance with applicable laws and contractual obligations.

9. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.

10. Contact Us

For questions or requests regarding this Privacy Policy, contact:
Remote Ally
Email: [email protected]
Address: 4431 Corporate Center Drive Ste. 121 Los Alamitos, CA 90720

Summary

Remote Ally collects and processes video and related data to provide proactive security monitoring. We prioritize data security, limit sharing, and rely on customers to ensure lawful use of surveillance systems.